项目安装完成 Project installation is complete | 出现故障问题 Failure problem |
客户拨打技术电话问题 Telephone customers to call technical problem | 通过电话询问故障,协助解决一般故障问题 Failure by telephone inquiries, help solve the problem of general failure |
电话不能解决的通过远程协助方式处理故障问题 Phone can not solve the problem of treatment failure by way of Remote Assistance | 当不能远程诊断故障严重时需提供现场支持 When not remotely diagnose serious need to provide on-site support |
判断故障设备问题,进入维修流程处理 Diagnostic equipment problems, enter the maintenance process Processing | 问题解决,同时向用户讲解处理问题方法及常见故障处理 Problem solving, and explain to the user deal with the problem methods and Troubleshooting |
跟踪用户使用情况并做好反馈记录 Track user trends and good feedback record |